Return Fios Equipment

2 min read 29-12-2024

Verizon Fios offers a reliable and high-speed internet experience, but eventually, the time comes to return your equipment. Whether you're switching providers, downgrading your plan, or simply no longer need the service, understanding the return process is crucial. This guide will walk you through the steps to ensure a hassle-free return of your Fios equipment.

Understanding the Return Policy

Before you begin, it's important to familiarize yourself with Verizon's return policy. This usually involves returning all equipment within a specific timeframe, typically within 30 days of service termination. Failure to return the equipment within this timeframe may result in charges to your account. Check your specific contract or contact Verizon customer support for precise details regarding your return window.

Gathering Your Equipment

Before initiating the return process, carefully gather all the equipment you need to return. This typically includes:

ONT (Optical Network Terminal): This is the small box that connects your home's fiber optic cable to your internet service.
Router: If you rented a router from Verizon, you'll need to return it.
Set-top boxes (STBs): If you subscribed to Fios TV, you'll need to return all your set-top boxes.
Remotes: Return all remotes associated with the set-top boxes.
Power cords and cables: Ensure all power cords and cables are included.

Packing Your Equipment

Verizon generally provides packaging materials for returning equipment. However, if you're missing the original packaging, use a sturdy box and plenty of packing material (bubble wrap or packing peanuts) to protect your equipment from damage during transit. Properly packing your equipment will prevent potential issues and additional charges.

Shipping or Dropping Off Your Equipment

Verizon typically offers two options for returning equipment:

Shipping: You can usually request a prepaid shipping label from Verizon. This allows you to ship the equipment back to them without incurring shipping costs.
Drop-off: Depending on your location, you may be able to drop off your equipment at a Verizon store or authorized collection point. Confirm the availability of this option by contacting Verizon customer support.

Tracking Your Return

Once you've shipped or dropped off your equipment, it's advisable to keep track of its status. You might receive a confirmation email or tracking number. If you encounter any issues or have questions about the return process, contact Verizon customer support immediately.

Confirmation of Return

After Verizon receives and processes your returned equipment, you should receive confirmation that the return was successful. This confirmation typically comes in the form of an email or update to your account. If you don't receive confirmation within a reasonable timeframe, contact Verizon to follow up.

Following these steps should help ensure a smooth and straightforward process for returning your Verizon Fios equipment. Remember to always check your contract and contact Verizon customer support if you have any questions or encounter any difficulties. Proactive communication can save you time and potential charges.