Henrico Active Calls

Caroline Mae

2 min read

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29-12-2024

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Henrico County's emergency dispatch system handles a high volume of calls daily. Understanding how this system works, and what constitutes an "active call," is crucial for both residents and emergency responders. This post aims to shed light on this often-overlooked aspect of public safety.

What Constitutes an "Active Call"?

An "active call" in the Henrico County context refers to an emergency call that is currently being processed by dispatchers and/or first responders. This includes calls that have been received and are being assessed for urgency, calls where units are en route, and calls where responders are actively engaged on the scene. It doesn't include calls that have been completed or are awaiting a response. The status of a call changes dynamically as the situation unfolds.

Types of Active Calls Handled

Henrico's dispatchers manage a wide range of calls, including but not limited to:

• 911 Emergency Calls: These are calls reporting immediate threats to life or property, such as fires, accidents, and crimes in progress.
• Non-Emergency Calls: While not immediate threats, these calls require police, fire, or emergency medical services (EMS) attention. Think of a downed tree blocking a road, or a medical issue that doesn't require immediate life-saving intervention.
• Citizen Assist Requests: These may involve providing directions, reporting suspicious activity (that doesn’t require immediate police response), or other non-emergency requests for assistance.

The Importance of Understanding Active Calls

Understanding the concept of "active calls" helps residents appreciate the burden and priorities placed on emergency services. Knowing that a significant number of calls might be actively being handled at any given time allows citizens to:

• Manage Expectations: Response times can vary depending on the urgency of the call and the availability of resources.
• Prioritize 911 Calls: Use 911 only for genuine emergencies.
• Be Patient and Cooperative: Responders are working diligently to assist those in need.

Staying Informed

The Henrico County government website provides valuable information on emergency services, including procedures for reporting emergencies and non-emergencies. Staying informed is a crucial element in ensuring the smooth and efficient operation of the county's emergency response systems. Understanding active calls and their complexities provides a more comprehensive view of the vital work undertaken daily by Henrico's first responders.